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Westpac sets up temporary bank branch at Brisbane flood evacuation centre. Reopened Westpac branches can cash QLD Government cheques for people even if they are not members of Westpac.

Westpac has set up a Mobile Banking Centre at Brisbane’s primary flood evacuation

precinct allowing displaced victims of the devastating Queensland floods to perform basic

banking transactions and cash emergency relief cheques.

Additionally, a number of Westpac branches have now reopened for business in flood affected


The Mobile Banking Centre will be available for anyone to cash government emergency

relief cheques – not just customers of Westpac - and will be set up at the RNA

Showgrounds located at Gregory Terrace, Bowen Hills from midday today.

The temporary branch will be staffed by Westpac staff and allow evacuees and others to

withdraw cash from their accounts as well as cash emergency relief cheques which have

been issued by the Queensland Government.

Staff will also be able to field enquiries from Westpac customers about their mortgages,

credit-card limits and payments, and generally help as much as possible.

“Westpac is there to do whatever it can to support Queensland in its time of need,“

Westpac Queensland State General Manager Retail, Andy Fell, said.

“We want to give peace of mind to our customers, which is why we are taking banking

services out to them.

“Our Westpac staff will be on the ground at the evacuation centre to help victims of the

flood get access to their money, cash emergency-relief cheques or just assist in any way

that they can,” Mr Fells said.

Mobile EFTPOS access is also being arranged for the mobile Banking Centre by the.

Circumstances permitting, another temporary branch is also planned for the Ipswich

Showgrounds. However every effort will also be made to reopen Westpac branches as

soon as possible in flood-affected areas which were closed for reasons other than water


Additionally, a number of Westpac branches have now reopened for business in floodaffected


TOOWONG Cnr Sherwood and Jephson St's


BEERWAH Beerwah Marketplace

SANDGATE Brighton Rd

GEEBUNG Robinson Rd Virginia

INDOORPILLY Indooroopilly Shoppingtown

MT OMMANEY Dandenong Rd

SUNNYBANK HILLS Cnr Pinelands and Beenleigh Rd

ACACIA RIDGE Beaudesert Rd

GATTON Railway St

THE GAP Waterworks Rd

NARANGBA Narangba Commercial Centre

SPRINGFIELD Centenary Highway


ASPLEY Gympie Rd


NAMBOUR Westpac House

COOLUM BEACH The Element at Coolum

HAMILTON Racecourse Rd

TEWANTIN Poinciana Ave

TOOMBUL Sandgate Rd

BRIBIE ISLAND Bribie Island S'Centre

For a list of branches which are still closed, please refer to Westpac’s website at:

Earlier today the Westpac Group announced it would contribute a total of $1 million to

support relief and recovery activities in the flood devastated areas of Brisbane and the

broader South-East Queensland region, following an initial contribution of $400,000

announced on December 30 2010.

Westpac’s disaster-relief package also offers:

? Affected customers with Westpac home loans may apply to defer repayments for

up to three months.

? Affected businesses with existing loans should contact their Relationship


? Affected credit card customers may request an emergency credit limit increase.

? Affected credit card customer may apply defer payments to their card for 90 days

? Customers wishing to purchase replacement goods may apply for a personal

loan at a discounted rate with no establishment fee

? Westpac will waive interest penalties for affected customers wishing to withdraw

term deposits.

Westpac Home and Contents Insurance policies provide flood cover, and affected

Westpac customers with home and contents insurance may be eligible to receive

assistance including emergency funds and temporary accommodation.

Westpac urges customers who wish to utilise these special relief measures or who need

assistance with lost credit cards or insurance to contact their local Bank Manager or

Relationship Manager or to call Westpac Telephone Banking on 132 032, Business Direct

on phone 132 772, or Westpac Assist on phone 1800 067 497.


Posted in: Media Releases
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