DICKSON NBN Q&A
We’re fixing the NBN so Australians get superfast broadband much sooner and more affordably. Under our comprehensive, three-year construction plan 92% of Dickson premises will be NBN-ready or underway by September 2018. That’s 54,688 homes and businesses in our local community. Under Labor less than 1% or premises in Dickson were connected to the NBN; we promised to fix that and we’ve delivered.
HOW DID WE DO IT?
October 2013- Under Labor the nbn rollout was a mess. Not one person on the NBN Co Board had telecommunications expertise. We changed the Board and brought in the much-needed expertise to clean up Labor’s mess.
December 2014 – NBN Co’s Strategic Review reveals that under Labor the NBN has fallen years behind schedule and wouldn’t have been completed until 2024.
February 2014 – The Government releases the first-ever review of broadband availability in Australia which results in the decision for NBN Co to target the most underserved areas first, instead of Labor’s plan which was based only on politics.
October 2014 – The Coalition announces the Fibre-to-the-Node (FTTN) Trial to be rolled out to more than 80,000 homes in Queensland; including parts of the Dickson electorate
October 2015 – The Coalition releases its comprehensive three-year national rollout plan which will ensure 92% of Dickson premises are connected or under construction by September 2018.
WHEN WILL I BE CONNECTED…?
If I live in Kallangur or Petrie…
Over 7000 homes in Kallangur and Petrie already have nbn services available. A further 2800 premises became nbn-ready in February 2016.
If I live in Dayboro, King Scrub or Armstrong Creek…
By July, around 1100 households and businesses will be nbn-ready on the fixed line network.
If I live in the outskirts of Dayboro – around Ocean View, Mount Mee, Kobble Creek and Samsonvale …
Construction of the fixed wireless network in this area is planned to begin next year.
If I live in Joyner, Warner, Brendale or Lawnton…
By April, 12,000 premises across Joyner, Warner, Brendale and Lawnton will be nbn-ready on the fixed line network.
If I live in Eatons Hill or Albany Creek…
Construction for 5600 homes in Eatons Hill and Albany Creek begins in 2016.
A further 3000 homes in Eatons Hill and parts of Clear Mountain and Cashmere will begin construction in 2017.
If I live in Kurwongbah, Murrumba Downs or Whiteside…
Construction to connect approx. 5000 homes begins in the second half of 2016
If I live in Arana Hills, Everton Hills or Ferny Hills…
Construction to connect around 6000 premises begins in 2016
If I live in Bray Park or Strathpine…
Construction to connect over 6000 premises begins in 2018
If I live in Highvale, Samford Valley or Samford Village…
Construction to connect almost 1500 premises begins in 2017
WHAT SORT OF SERVICE SPEEDS CAN WE EXPECT?
Our commitment is to deliver at least 50 megabits per second (mbps) to 90% of the fixed line. FTTN nbn will deliver at least 25 mpbs for downloads and 5mbps for uploads.
The NBN is expected to meet the needs of the vast majority of internet users. The NBN has also delivered a ‘technology choice program” for those seeking further broadband capacity. For more information: http://www.nbnco.com.au/connect-home-or-business/technology-choice-program.html
Currently a ‘standard’ download speed is 12mbps, comparable with an ADSL2+ connection. Our guarantee aims to increase speeds by up to four times the current connection for ADSL2+ users.
WHAT TYPES OF TECHNOLOGIES ARE BEING USED?
The Coalition is rolling out a mixed technology network. The two main technologies that will be used in Dickson are FTTN and HFC.
Fibre to the Node
Fibre to the Node (FTTN) offers a quick and cost effective way to connect people to fast broadband services. It will make use of fibre optic cable that will run from the exchange to nodes (also called cabinets) in your local area.
The broadband will then be delivered from these nodes to your premises via the existing copper cable. Each one of these nodes should be able to service up to 384 homes.
Using a new technology called "Vectoring", which helps reduce noise that might interfere with your copper cables, the FTTN technology can currently deliver maximum wholesale speeds of up to 100Mbps/40MBps* within 400 metres of the cabinet.
Even at 700 metres from to the node, the connection is often capable of wholesale speeds up to 50Mbps/20Mbps.The following graphic shows how FTTN works:
HFC (Hybrid Fibre-Coaxial) makes use of the ‘pay TV network’ cabling that was deployed by Telstra and Optus in the 1990s. As these connections already exist, this promises to be a much faster and more cost effective installation to connect many Australians.
The HFC network is planned to be used to connect around four million homes across most capital cities in Australia.
HFC networks currently serve around 150 million people with broadband around the world. While speed testing has been limited in Australia, in some overseas countries it has delivered wholesale speeds of over 500Mbps with 1Gbps services being trialled in others.
HOW DO I CONNECT?
Once your address is nbn-ready you’ll need to contact a phone or internet service provider to move over to the network.
Your provider will help you find a suitable plan for internet only, phone only or phone and internet bundles.
You do not have to connect straight away so take time to shop around for a provider who will give you the best deal on service and cost.
HOW DO I CONTACT A PROVIDER?
For a list of retail service providers visit www.nbnco.com.au and ‘check your address’. Provider details should be available within a few days of your area going live. Also keep an eye out for information from NBN Co in the mailbox and at local shopping centres.
IS THE NBN INTERNET AND PHONE?
Yes. The NBN is Australia’s new fast and reliable internet and landline phone network. It is replacing most landline phone and internet services in the area, with current connections to be switched off. You have 18 months from when your area becomes NBN-ready to migrate to the network before your existing services are disconnected. Again, be on the lookout for letters from NBN Co updating you as the deadline approaches.
WILL MY INTERNET AND PHONE REALLY STOP WORKING IF I DON’T DO ANYTHING?
Yes. You need to place an order with a retail service provider within 18 months of your residence becoming nbn-ready.
CAN I KEEP MY CURRENT LANDLINE PHONE NUMBER?
Yes, provided you move the service to the NBN before the existing network is turned off. You will need to confirm with you preferred service provider that they can ‘port’ your number when they switch you over to the NBN.
WHAT ABOUT MY CURRENT CONTRACT?
If you have an internet or phone contract, ask your provider if you can move the lan to the NBN network.
I RENT MY HOME. WHAT DO I NEED TO DO?
Just call a phone or internet provider and move your services to an NBN network plan.
WHAT IF I AM A PENSIONER OR NEED LOW-INCOME ASSISTANCE?
A range of plans are available over the NBN network. The Australian Government requires Telstra to offer packages for low-income customers to access NBN landline phone services. If you’re a pensioner, you may also be eligible for a discount from your preferred phone company or internet service provider.
WHAT IF I DON’T WANT TO MOVE TO THE NBN NETWORK?
If you choose not to shift to the NBN, landline phone and internet services will stop working once the existing network is switched off at your home or business (18 months after your address becomes nbn-ready). Ask your preferred service provider about other ways of staying connected such as mobile phone and/or mobile broadband.
WILL MY EXISTING BACK-TO-BASE ALARM WORK OVER THE NBN NETWORK?
The NBN can support many existing back-to-base medical, security and fire alarms as well as other internet-connected alarms. If you currently have a back-to-base alarm installed in your home or business, you should speak to your alarm service provider about ensuring it continues to work after the switch-off.
You are also encouraged to register with NBN Co’s Medical Alarm Register – 1800 227 300 or complete the online form at nbnco.com.au/medicalregister
WILL PRIORTY ASSISTANCE SERVICE BE AVAILABLE OVER THE NBN NETWORK?
Yes, if you’re registered as a priority assistance customer, contact your preferred phone company or service provider to make sure you carry your priority assistance status over to your new plan over the nbn network.
IF YOU HAVE AN EFTPOS TERMINAL, FAX OR ALARM SYSTEM
Call the provider of that service (eg the bank) to ask what internet or landline phone services over the NBN will support the device BEFORE signing up with an RSP
IF YOUR BUILDING HAS AN EMERGENCY LIFT PHONE OR FIRE INDICATOR PANEL
Register your details with NBN Co so these services can be indentified. To register call 1800 687 626